Axians UK, a leading technology services provider, has future-proofed insurance company, Covéa Insurance, upgrading its digital network, for superior user experience.
By deploying a Wi-Fi-first solution, Covéa Insurance’s 800 employees at their head offices in Halifax, Yorkshire, now benefit from a reliable silent network which prioritises Wi-Fi over cellular connections for voice, SMS and data traffic across six storeys.
A problem shared is a problem solved
Covéa Insurance suffered from unreliable connectivity due to the thick walls in its listed Victorian building. Originally, Covéa Insurance’s requirements for its network solution included streamlined access to Wi-Fi, user visibility, remote access to fix issues and a future-proofed service. Axians’ hands-on approach, together with its partner Actemium, prioritised preservation of the listed building.
The works happened overnight, allowing for employees to remain working in the building throughout the day, minimising disruption. The Axians solution transformed Covéa Insurance’s infrastructure into a ‘silent network’ by using AI to provide a new level of agility, scalability and network insights to its technical team.
Discussing the project and on-going relationship with Axians UK, Richard Royce, Lead Service Manager and Project Sponsor at Covéa Insurance, said: “We really valued the partnership. Axians took the time to understand our business and particular on-site requirements. The team deployed a new solution fast, with minimal disruption to the business and has transformed the office experience. The feedback from the users is amazing.”
Ensuring an insurer’s future
The results of this project have shown significant improvements for Covéa Insurance. User’s experience, seamless connectivity and technical debt was reduced and the analysing operations have been simplified. Deploying a Wi-Fi 6 enabled network allows Covéa Insurance to make wireless the primary access method for users, with cloud-based control allowing for increased visibility and control over network users. This visibility also resulted in reduced resource demands on IT ServiceDesk.
Stuart Long, Client Director at Axians UK, said: “We quickly established a strong rapport and immediately crafted a solid plan to achieve remarkable results. Thanks to our colleagues at Actemium, we ensured minimal disruption to the business, treating this beautiful building with utmost care.
“This close-knit working relationship has truly transformed into a genuine partnership, where our focus is squarely on supporting one another and achieving shared success.”