Clearcover, a next-generation car insurance company, has announced the launch of its Generative AI solution that further digitises statement collection, significantly streamlining the insurance claims process and customer experience.
The AI-driven solution utilises large language models (LLMs) to guide a conversational experience immediately following First Notice of Loss (FNOL). The claims intake tool collects the required information about the incident, which is typically collected in adjuster follow-up calls, to process and pay a claim.
As one of the first-to-market InsurTech’s to include this capability, Clearcover is rolling out a series of AI products to enhance its end-to-end insurance experience. Earlier this year, Clearcover’s custom-built claims assistant began supporting claims adjusters in analysing files and drafting communications to claimants and their representatives. The company also plans to integrate conversational AI into its mobile app to answer customer questions 24/7 in real-time. The feature will later be included within the company’s agent portal and website.
“Our underlying foundation was built with best-in-class technology for digitally native customers, which has enabled us to get ahead of the curve,” said Clearcover CEO and Co-founder Kyle Nakatsuji. “I am incredibly proud of our Product, Claims and CX departments for leaning into this industry challenge and raising the bar for AI insurance solutions.”