As the economic downturn becomes more severe and a recession looms, inaccurate financial projections will put businesses at risk more than ever. A new survey conducted by Gong, a leading revenue intelligence platform, finds that 44% of UK businesses missed...

Bill Staikos, Senior Vice President, Evangelist and Head of Community Engagement at Medallia, talks to us about the steps CX leaders can take to successfully get their business through times of economic turbulence. The last few years have been challenging...